Above and beyond.
Above and beyond. That is how I would classify Kenny’s customer service and knowledge of the market/home buying process. Since the day we first met, he was positive, confident and patient. He took the time to walk me through the entire process of home buying and gave me examples of the types of documentation we would need to review during the process. He also spent the time to understand my wants and needs, and did not force me to select or do anything that I was uncomfortable with.
Even when things didn’t go as planned, he was always positive and future looking. In addition, he was always easy to get a hold of and his work ethic was far beyond any other agent I dealt with previously. He was always available during the late night hours and very early mornings; again exceeding my expectations. During our search, he provided me with several options for our search (while still considering my price range and housing desires).
In addition, whenever I went to an open house, everyone I met were huge fans of Kenny. At the end of the day, his excellent customer service (including overall relationship skills) and knowledge of the industry helped me not only learn about the home buying process but also helped me nab my very first home. I wouldn’t dream of using anyone else!
Connie was such a great help to me!
Connie was such a great help to me! I’m from the South Bay so I wasn’t really familiar with the SF city area. She was more than happy to guide and give me detail information/recommendations on the best areas in the city. After showing us various condos, I was able to find the place to...